FAQs

CAN I CANCEL MY ORDER?

unfortunately, we are not able to cancel an order once it has been placed

CAN I EXCHANGE OR REFUND AN ITEM?

Unfortunately, we are unable to offer refunds, returns, or exchanges. all sales are final. In the unlikely event that a product arrives damaged, the customer must contact customer service  within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email.

I HAVEN'T RECEIVED MY CONFIRMATION EMAIL, HAS MY ORDER BEEN RECEIVED?  

All confirmation emails are automatically sent once an order is processed. You may have entered an inactive email address or misspelled your current one. Please contact us with your order number and correct email and we will update your order file and have a new confirmation email sent out.

I PUT THE WRONG ADDRESS IN MY ORDER, WHAT SHOULD I DO?

Please be careful when entering your shipping address, Coco B Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

HOW CAN I TRACK MY ORDER?

Once your order has been fulfilled, you will receive an email with your tracking information. you can track the progress of your order directly on our Coco B Beauty tracking page.

I REFUSED MY DELIVERY, WHERE IS MY REFUND?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we process the return. Please be advised that unclaimed international orders will not be refunded.

MY ITEM ARRIVED DAMAGED, WHAT SHOULD I DO?

please contact us immediately, within 48 hours of receiving your order, via our contact us page. please provide us with your order number and multiple photos of the damaged product/s

I RECEIVED INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

please visit our page here within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number along with a photo of the incorrect item you received.